Terms of Service

Last updated: 15 July 2026

These are the terms for Sambhaal Strong. We've kept them in plain language. By joining the program, you agree to them. If anything here is unclear, message us and we'll explain.

1. What Sambhaal Strong is

Sambhaal Strong is a fitness and wellness program for people 50 and over — coached group strength and balance classes, with optional food (khuraak) and sleep-and-calm (sukoon) plans, plus periodic fitness assessments ("scorecards"). The program is designed with input from a physiotherapist and delivered by certified fitness coaches.

2. What Sambhaal Strong is not

• We are not a doctor, hospital, physiotherapy clinic, or healthcare provider, and we do not give medical advice, diagnosis, or treatment. Our scorecard measures (like blood pressure or a partner lab's sugar test) are for fitness tracking, not medical screening — always discuss health readings with your doctor.
• Our dietitian sessions are general wellness guidance, not medical nutrition therapy; keep following your doctor's advice on medicines and conditions.
• Our sukoon sessions and mind-coach conversations are not counselling, therapy, or mental-health treatment.
• We are not an emergency service. In an emergency, contact a doctor or local emergency services.

3. Health screening and your responsibility

Every member completes a health questionnaire before starting, and we may ask for a doctor's go-ahead for certain conditions. You agree to answer honestly and to tell us about changes in your health, injuries, or new medicines. Exercise carries inherent risk; our coaches scale every exercise and you should never push through pain — but by joining you accept the ordinary risks of physical training and agree to follow your coach's instructions and your doctor's advice. If you feel unwell during a class, stop and tell your coach immediately.

4. Membership and payment

Plans are billed monthly in advance and continue until you cancel or pause, which you can do anytime with a message — no lock-ins. The one-time joining assessment fee is non-refundable once the assessment is done. Founding-batch pricing stays with you for as long as your membership stays active continuously (pauses of up to 2 months don't break it). Prices for new members may change; we'll always tell existing members before anything changes for them.

5. Gift memberships

If someone abroad pays for your membership, these terms apply to you as the member, and the payer receives your monthly progress updates and scorecard — by accepting a gifted membership you consent to that sharing. The payer can cancel anytime; we'll tell you before your membership ends.

6. Photos and videos

We only photograph or film members who have signed a media consent, and you can opt out or withdraw anytime — it never affects your membership. Progress videos for gift memberships are shared only with your own family group.

7. Conduct

Batches are warm, respectful spaces. Be kind to batchmates and coaches; no harassment, discrimination, or sharing others' private information (including their scorecards). We may pause or end a membership that breaks this, with a refund of any unused month.

8. Third parties

Some services — WhatsApp, payment providers, partner labs for tests — are run by independent companies, not Sambhaal. We choose partners in good faith but are not responsible for their conduct, availability, or pricing.

9. Privacy

How we handle your information — including health and fitness data — is explained in our Privacy Policy, which forms part of these terms.

10. Limits on our responsibility

We run the program honestly and with care — screening, qualified coaches, and safety-first programming. But to the extent the law allows, Sambhaal is not responsible for indirect losses, for injuries arising from not following coach instructions or from undisclosed health conditions, or for events outside our reasonable control. Where we are found responsible for something, our total responsibility is limited to the fees you paid us in the three months before the issue arose. Nothing in these terms limits any responsibility that cannot be limited by law.

11. Changes and ending the service

We may update these terms or the program as it grows. When we make important changes, we will update the date above and, where appropriate, let you know on WhatsApp.

12. Which laws apply

These terms are governed by the laws that apply where Sambhaal operates. If there is a dispute, we'll always try to sort it out with you directly first. (We are confirming the exact governing law and entity details with our advisers and will update this section.)

13. Contact us